Refund and Shipping policy

Returns

Black Marlin Distribution will gladly exchange merchandise within 7 (seven) of purchase provided that the purchaser/customer has retained their original receipt or proof of purchase and the merchandise is unused, in its original packaging, and is undamaged.

Please take notice that certain merchandise is exempt from returns, for example, cycle shorts, swimming clothing and perishable goods. Please enquire before purchase whether the merchandise you are purchasing is exempt from exchange and or returns.

Black Marlin Distribution will not provide cash refunds for exchanged goods; an in-store voucher will be issued to allow the customer to find the right product.

If the merchandise was used for its intended purpose and design and was used in accordance with the merchandise’s instructions and/or user manual, Black Marlin Distribution will liaise with the supply and/or manufacturer on behalf the customer.  Again, please take note that there may be a courier charge for items returned to either the supplier or manufacturer, which cost will be for the account of the purchaser. Courier prices will be quoted upfront.

Should you wish to return merchandise, you can do so in two ways:

1. Return the goods to Black Marlin Distribution at the following address:

164 Calico Line

RD 1

Marton

MWT

4787

2. Send the merchandise back to Black Marlin Distribution, together with the receipt or proof of purchase and your credit card will be refunded. Please note that the courier cost will be for the account of the purchaser and not Black Marlin Distribution.

Damaged or Incorrect Merchandise

Incorrect merchandise or damaged merchandise will be exchanged by Black Marlin Distribution at no cost to the purchaser.

Damaged or incorrect merchandise can be returned in the following ways:

1. Return the goods to Black Marlin Distribution at the following address:

164 Calico Line

RD 1

Marton

MWT

4787

2. Black Marlin Distribution will send courier services to collect the damaged or incorrect merchandise from you at the company’s cost and will return to you the correct or undamaged merchandise.

When returning either damaged or incorrect merchandise to Black Marlin Distribution, please provide Black Marlin Distribution with your original receipt or proof of purchase. 

Shipping

Merchandise bought from Black Marlin Distribution will be couriered to you. Once your order has been processed, you will receive a unique tracking number which you can use to track your parcel. We currently only deliver within New Zealand and Austrialia.

Manufacturers Guarantee/Warranty

Please take notice that Black Marlin Distribution does not guarantee or warrantee any of the merchandise sold by it beyond and/or in addition to the guarantee or warrantee offered by the manufacturer. The merchandise sold by Black Marlin Distribution is in no way guaranteed and/or warranted by Black Marlin Distribution. Black Marlin Distribution will facilitate with the manufacturer’s the warrantee, but the final decision is held with the manufacturer.

Special or Promotions

Black Marlin Distribution will gladly exchange merchandise bought on special or promotion with 7 (Seven) days of purchase provided that the purchaser/customer has retained their original receipt or proof of purchase and the merchandise is unused, in its original packaging, and is undamaged.

Please take notice that this does not apply to the merchandise, which is exempt from returns.

Please take notice further that this does not apply to merchandise sold on a flash sale.

Further Questions

If you have any addition questions regarding the return’s and/or shipping policy of Black Marlin Distribution, please feel free to contact us on sales@blackmarlinfast.com